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Q: How do I use my wallet?
A: Check out this Article for pull tab answers. This video will also help you learn how to retract the pull tab.
Q: How do I replace my money clip?
A: Watch a video of how to tighten and loosen clip here.
Q: Where are the wallets made?
A: Our wallets are handmade and hand-stitched but certain components of the wallet are from all over the world and not 100% in the U.S, so there's no one answer to that question. We do assemble and ship from Colorado.
For more questions about our products, please visit our main FAQ's here.
For any questions or concerns please contact us at: email@example.com, or go to https://help.kingsloot.com/en-US to access our chat support feature.
Q: How long does it take to receive my order?
A: Shipping carriers are no longer guaranteeing their delivery times. Delivery times are an estimate, and exclude delays of any sort. Domestic orders take 4-8 days to arrive and international orders take 2-5 days, but unexpected delays can occur.
Q: Where do you ship?
A: We ship all over the world. Shipping costs will apply, and will be added at checkout.
Q: Who do you use to ship orders?
A: For domestic we use DHL and for International orders we use UPS.
For more questions about shipping, please visit our main FAQ's here.
Q: What is Lifetime Replacements?
A: Our Lifetime Replacements program is designed to add the most value to our customers. We will replace your wallet at any time for any reason. We don't just want a one time customer, but a customer for life. We pay for the wallet, we just ask that you cover the shipping/processing.
Q: How long does Lifetime Replacement last?
A: We like to say FOREVER! Long after we're all gone, the Lifetime Replacement will carry on!
Q: What does Lifetime Replacements cover?
A: Everything that can go wrong with the wallet, even if your dog turns it into a puppy chew toy! Just send your wallet in and we will replace your wallet at any time for any reason.
For more questions about our Lifetime Replacements, please visit our main FAQ's here.
Returns / Exchange
Q: How do I return or exchange my order?
A: Start a return or exchange here: https://returns.kingsloot.com/
Q: If I order through Amazon, can I return here?
A: No, all Amazon orders must be returned through Amazon
Q: What is your return/exchange policy?
A: You can return an item up to 30 days after delivery. All products must be in an unused condition and back in the original packaging. Free bonus items, need to be returned for a full refund. Exchanges can be made at any time if the item is unused.
For more questions about returns and exchanges, please visit our main FAQ's here.