In order to start your replacement process, please start here.

To start your request, you will need:

• order number/email
• zip code
  
  

Don't know your order number? No worries, you can email support@kingsloot.com to help locate that information.

Once your replacement is approved, we will email you a prepaid return shipping label.

Need your new wallet before you send us the old one? No worries, you will have the option to select instant exchange to get your new wallet shipped out right away, then once you get the new one, send us the old one back! (Note: Temporary hold charge may apply)

Note: Engraving will not transfer over to new replacements.

Our LIFETIME REPLACEMENTS program is designed to add the most value to our customers. We will replace your wallet at any time for any reason. We don't just want a one time customer, but a customer for life. No gimmicks or catches. We pay for the wallet, we just ask that you cover the shipping/processing. Lifetime Replacement will cover the same model, same color only. If we do not have that model, we will replace it with an updated model but the same color.

For the life of the wallet. 

Everything that can go wrong with the wallet, even if your dog turns it into a puppy chew toy! Just send your wallet in and we will replace your wallet at any time for any reason. 

- A Lost or Stolen Wallet. (For that, we offer Kings Care!)

- Limited Edition items

- Any of our Bag Collections

- All Accessories

- Compact and Kings Sleeve

- Items received inside of a bundle (other than main wallet)

- International Orders

- Products bought from an unauthorized Kings Loot seller

Step 1: Please create an account. (Make sure your shipping and contact information is correct). 

Step 2: Click here to begin your replacement.

The product has to be received and processed by our shipping team before your replacement product can be delivered to you. This takes 2-3 weeks.

If you have any questions please contact us at Support@KingsLoot.com