Kings Loot Luggage Lifetime Warranty Terms:

Your Kings Loot luggage is covered for life (original owner) against defects that impair function. If something we made fails, we’ll replace, repair, or send a DIY repair kit so you’re back rolling fast. (Shipping costs may apply)

The warranty covers:

• All functional parts that matter most to receive the intended use of the product. Examples include:
• • Broken or malfunctioning wheels
  • Trolley/handle that stops performing as intended
  • Locks or zippers that no longer function as designed
  • Any functional failure that prevents normal use
  • Airline damage (Airline claim documentation is required)

The warranty does not cover:

• Cosmetic wear: scuffs, surface marks, color changes
• Damage from misuse, unauthorized repairs, or tampering
• Exposure-related damage (extreme temps, solvents, acids, submersion)
• Normal interior wear (lining, pockets) that doesn’t affect function
• Lost or stolen luggage
• Parts are still fully functional
• Any luggage purchased from unauthorized resellers (Facebook Marketplace, eBay, Poshmark, etc.)

Trip-Saver Wheel Swap™ (included)

Your first wheel repair is on us. We quickly ship a wheel kit (cartridges and screws) with your claim, with a 60-second video installation guide.

1-Year Airline Damage Protection (Included)

If an airline rough-handles your bag in the first 12 months—think cracks, bent axles, broken wheels, or handle—we’ll help make it right.

How it works:

• Start a claim in the portal with photos + airline documentation.
• We’ll ship parts/kit free when a DIY fix solves it.
• If a send-in repair or replacement is required, you will be responsible for shipping costs both ways.
• Due to normal wear and tear, it is not always possible to return your luggage to its original condition. We will make replacement decisions at our discretion.
• Exact color/limited editions may be replaced with the closest current model of equal or higher value.

For added peace of mind, we offer an optional Concierge Coverage+ upgrade that extends the mishap/airline damage coverage window, covers lost luggage, and covers shipping costs both ways. You can purchase that HERE. (Please note Concierge Coverage+ must be purchased within 14 days of purchase)

Returns and Exchanges

Luggage purchased during the exclusive 100-day return window may be exchanged through the returns portal. To start a quick exchange, start HERE

Trouble With Luggage?

If you are outside of our standard 100-day return window, fill out our Luggage Contact Request Form, and we’ll be happy to help you out!

Optional Add-on: "Concierge Coverage+” - $129

• 1 Mishap/Airline Damage Claim — lifetime (extends your 1-year inclusion)
  • • Protection for damage caused by airline handling – cracks, dents, or structural impact. Just send us a photo and the airline’s documentation.
• 1 Zipper accident covered
  • • One-time coverage for zipper issues caused by travel mishandling, even if the zippers weren’t secured.
• All shipping is covered both ways on approved claims
• $150 Lost Luggage Credit (One-time)
  • • If your suitcase was lost in transit, we’ll provide a Kings Loot credit toward a replacement. Airline documentation required.
• Future Trade-In Credit (One-time)
  • • Get 25% off when you’re ready for something new, and receive a credit toward your next Kings Loot suitcase. No return needed, just a quick confirmation.
• White Glove Support
  • • Faster responses and expedited resolutions, so you are never left waiting when you need help most.

Click HERE to purchase Concierge Coverage+ (If you are still within 14 days of your purchase)

Proof of Purchase

Proof of purchase IS REQUIRED for all luggage warranty requests. 

*If you have any further questions regarding our Lifetime Guarantee program, please feel free to contact our Customer Success Team through our support widget.

Thanks for choosing Kings Loot! You are Royalty!